No, you cannot use non-DIRECTV receiving equipment for our service. Our new customer offers are designed to help you get all the equipment you need for your home. Standard professional installation is generally included. When you order, you can review all of your programming options, including introductory specials and add-on subscriptions.

It's really simple to switch to DIRECTV. You can either use our purchase planner online or call 1-866-843-4614 .

(Offers may be subject to credit approval. Programming commitment required for equipment lease.)

With this phone connection, DIRECTV customers are authorized to order Pay Per View movies and events with their remote control and get popular sports subscriptions such as NFL SUNDAY TICKET™. You cannot connect a cellular phone to your receiver; it must be a land-based phone line.

Customers who don't have a continuous telephone connection are not authorized to receive certain sports programming and must call us to order Pay Per View. To cover the cost of handling phone requests, there is an additional $1.50 charge when Pay Per View events and movies are ordered by phone using the automated ordering system or an additional $5 charge for an operator-assisted order.

The DIRECTV System refers to the equipment that customers need to receive DIRECTV programming from our orbiting satellites. Every DIRECTV System includes three components: a satellite dish, a digital set-top receiver and a remote control. Every DIRECTV Receiver enables access to more than 250 digital-quality channels. Our customizable on-screen program guide includes parental controls. For more details on the equipment, check out our system manuals.

We have found that new customers are happier with a new, professionally installed system, so we don't usually sign up a new customer with a used system. We suggest you check out our current offer or call 1-800-DIRECTV.

The access card, which comes with each system, acts as a "license plate" for your system. It holds information about your service. The access card also allows DIRECTV to capture billing information that is specific to your account. It is necessary to receive our service.

Your installer will deliver your equipment on the scheduled installation date. Installation dates are generally available within 24 and 72 hours of when the order is placed.

If you don't receive your equipment or a get a notice from FedEx after five business days, please call DIRECTV at 1-888-355-7530.